Privacy Policy
Effective Date: June 26, 2025
Welcome to Woye (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, app, or delivery services.
What We Collect
📋 Information You Provide
When you register, order, or contact us:
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Name, email, phone number
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Delivery address
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Order and payment details
📱 Automatically Collected
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Device type & browser
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Location (if enabled)
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Log data (e.g. time, pages visited)
🧾 Vendors & Couriers
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Business registration & ID
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Bank details (for payouts)
How We Use Your Data
We use your data to:
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Process and deliver orders
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Provide customer support
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Improve our services
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Communicate offers and updates
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Ensure platform security
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Meet legal obligations
Who We Share It With
We may share your data with:
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Couriers and vendors (to fulfill orders)
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Payment processors
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Service providers (e.g. hosting, analytics)
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Legal authorities (if required)
We never sell your data.
How Long We Keep It
We keep your data only as long as needed to:
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Provide services
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Meet legal or regulatory needs
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Resolve disputes
After that, we delete or anonymize it securely.
Your Rights
ou have the right to:
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Access or update your data
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Request data deletion
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Opt out of marketing
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File a complaint with Ghana’s Data Protection Commission
Email: privacy@woyewala.com
How We Protect Your Data
We use:
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Secure servers
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Data encryption
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Access controls
⚠️ No system is 100% secure. Please use strong passwords and protect your login info.
Children’s Privacy
Woye is not for children under 13. We do not knowingly collect data from minors. If we discover such data, we will delete it.
International Access
If you access Woye from outside Ghana, your data is stored and processed under Ghana’s data protection laws.
Policy Updates
We may update this Privacy Policy occasionally. We'll notify you via our website or app when major changes are made.
Contact Us
If you have questions or concerns:
Woye (by Ingenuity Alliance Ltd.)
📧 privacy@woyewala.com
📞 +233 50 356 8430
📍 SSNIT Emporium, Airport City, Accra-GH